Terms and Conditions of Use

Last Updated: 28 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website located at mono-play.co.uk (“the Website”) and any related services provided by Mono Play (“we”, “us”, “our”).

1.2 By registering an account or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable rules or policies.

1.3 If you do not agree to these Terms, you must not use the Website or its services.

2. Definitions

  • Player / User / You: Any individual who registers or uses the Website.
  • Account: Your personal profile created upon registration on the Website.
  • Games: All gambling and entertainment products offered, including casino, live casino, and other wagering games.
  • Operator: Mono Play, the company licensed and regulated to operate the Website.
  • Bonus: Any promotional incentive such as bonus funds, free spins, or other offers.

3. Eligibility and Legal Compliance

3.1 You must be at least 18 years of age or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use the Website.

3.2 It is your sole responsibility to ensure that online gambling is legal in your location and that you comply with all applicable laws.

3.3 Employees of Mono Play, its affiliates, license holders, and their immediate family members are prohibited from registering or playing on the Website.

4. Account Registration and Security

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 During registration, you must provide accurate, complete, and up-to-date personal information, including full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

4.4 We may require identity verification at any time, requesting documents such as official ID, proof of address, or payment method verification.

4.5 Accounts created with false or misleading information may be suspended or closed, and any associated winnings may be forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply as detailed in the Banking section of the Website.

5.3 We do not charge fees for deposits; however, your payment provider may impose charges.

5.4 Withdrawals will generally be processed using the same payment method as deposits, subject to verification and regulatory compliance.

5.5 Withdrawal requests may require additional documentation to confirm your identity and payment method.

5.6 We endeavour to process withdrawals promptly but are not liable for delays caused by external payment processors.

5.7 If you wish to close your Account and withdraw your balance, please contact Customer Support.

6. Account Management

6.1 You are responsible for all activity conducted through your Account.

6.2 You must keep your personal information accurate and updated.

6.3 You may close your Account at any time by contacting Customer Support.

6.4 We reserve the right to suspend, restrict, or terminate your Account at our sole discretion, particularly in cases of suspected fraud, abuse, or breach of these Terms.

6.5 Forgotten passwords can be reset using the recovery options provided or by contacting Customer Support.

7. Inactive Accounts

7.1 An Account with no login activity for six (6) consecutive months will be marked as inactive.

7.2 Inactive Accounts with positive balances may incur a monthly maintenance fee, with prior notification.

7.3 Accounts with zero balances may be closed after prolonged inactivity.

7.4 Dormant Accounts can be reactivated upon request through Customer Support.

8. Responsible Gambling

8.1 Mono Play is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2 If you believe you have a gambling problem, we encourage you to use these tools or contact our support team for assistance.

8.3 For further information and support, please visit the UK Gambling Commission and BeGambleAware.

9. Prohibited Conduct

9.1 You must not engage in any fraudulent, abusive, or unlawful behaviour, including but not limited to:

  • Using bots, scripts, or automated tools to gain advantage;
  • Manipulating or cheating at Games;
  • Creating multiple Accounts;
  • Using VPNs or proxies to circumvent geo-restrictions or age verification;
  • Money laundering or financing illegal activities;
  • Sharing your Account or allowing others to play on your behalf.

9.2 Breaches may result in Account suspension, closure, and forfeiture of winnings.

10. Bonuses and Promotions

10.1 All bonuses and promotional offers are subject to specific terms and wagering requirements, available on the Promotions page.

10.2 Bonus abuse, including multiple Account exploitation or collusion, is strictly prohibited.

10.3 We reserve the right to revoke bonuses and void winnings obtained through abuse or technical exploitation.

10.4 Bonuses may have expiration dates and restrictions on eligible Games.

11. Fairness and Game Integrity

11.1 All Games are provided by licensed and certified suppliers using Random Number Generators (RNGs) to ensure fairness and unpredictability.

11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.

12. Liability Limitations

12.1 Mono Play shall not be liable for any loss, damage, or expense arising from your use of the Website, including but not limited to technical failures, interruptions, or errors.

12.2 You participate entirely at your own risk; our liability is limited to the value of your most recent deposit.

12.3 We accept no responsibility for the content, security, or privacy practices of any third-party websites linked to or from the Website.

13. Privacy and Data Protection

13.1 We collect and process your personal data in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.

13.2 We employ industry-standard security measures to protect your information from unauthorised access or misuse.

13.3 For full details, please refer to our Privacy Policy.

14. Intellectual Property

14.1 All content, trademarks, logos, software, and materials on the Website are owned or licensed by Mono Play or its partners.

14.2 You may not copy, reproduce, distribute, or modify any content without prior written consent.

15. Complaints and Dispute Resolution

15.1 If you have a complaint, please contact Customer Support first for resolution.

15.2 We aim to handle all complaints promptly and fairly.

15.3 If unresolved, disputes may be referred to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4 All complaint communications must be submitted in writing.

16. Changes to These Terms

16.1 We reserve the right to amend or update these Terms at any time.

16.2 Significant changes will be communicated via the Website or email, and your continued use of the Website after notification constitutes acceptance.

16.3 It is your responsibility to review these Terms regularly.

17. Contact Information

For assistance, queries, or to exercise your rights, please contact us:

By registering and using Mono Play, you confirm that you have read, understood, and accepted these Terms and Conditions in full.