Privacy Policy

Welcome to Mono Play (“we”, “us”, “our”). This Privacy Policy explains how we collect, process, store, and protect your personal data when you use our website mono-play.co.uk and related services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s requirements.

1. Data Controller

The data controller responsible for your personal information is Mono Play, registered and operating in the United Kingdom. For any privacy-related inquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data:

  • Full name
  • Email address
  • IP address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • Device and browser information
  • Usage data including login times, location, and interaction with our services
  • Account registration details and preferences
  • Transaction history including deposits, withdrawals, and payment methods
  • Communications and content you submit via customer support or on our platform
  • Identity verification documents (e.g., passport, driving licence)
  • Data from third-party sources for fraud prevention, credit checks, and responsible gambling assessments
  • Sensitive data such as ethnicity or health information, but only if you voluntarily provide it

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Creating, managing, and maintaining your player account
  • Verifying your age and identity in compliance with UK Gambling Commission regulations
  • Processing deposits, withdrawals, and other financial transactions securely
  • Ensuring compliance with legal obligations such as anti-money laundering (AML) and safer gambling rules
  • Communicating important updates regarding your account or our services
  • Administering bonuses, promotions, tournaments, and loyalty schemes
  • Sending marketing communications, where you have given consent
  • Personalising content, offers, and user experience on our platform
  • Improving and developing our products, services, and security measures
  • Conducting statistical analysis and compiling anonymised reports
  • Detecting, investigating, and preventing fraud, money laundering, and other unlawful activities

4. Legal Basis for Processing

We process your personal data in accordance with applicable laws, relying on one or more of the following legal bases:

  • Your explicit consent (e.g., for marketing communications)
  • Performance of a contract with you (e.g., providing gambling services)
  • Compliance with legal obligations (e.g., identity verification, AML)
  • Our legitimate interests, balanced against your rights (e.g., fraud prevention, service improvement)

5. Data Retention

Your personal data is retained only for as long as necessary to fulfil the purposes described above and to satisfy legal and regulatory requirements. Typically, we retain data for up to five years after your account is closed or inactive. Certain information may be retained for longer periods if required by law, such as records related to self-exclusion, disputes, or investigations.

6. Marketing Communications

If you have opted in, we may send you marketing messages about Mono Play’s services and those of selected partners. You can manage your marketing preferences or unsubscribe at any time via your account settings or by following the unsubscribe link in emails.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

  • Enabling essential website functionality and security
  • Remembering your preferences and login details
  • Analysing site performance and user behaviour
  • Delivering personalised advertising and offers

You can manage or disable cookies through your browser settings; however, please note that some cookies are necessary for the proper functioning of our services.

8. Sharing and Transfers of Your Data

We may share your personal data with:

  • Payment processors and technical service providers
  • Regulatory authorities such as the UK Gambling Commission
  • Fraud prevention and identity verification agencies
  • Companies within the Mono Play corporate group
  • Third parties you have authorised us to share data with

Where your data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Security of Your Data

We apply robust physical, technical, and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security practices are regularly reviewed and updated to maintain high standards of protection.

10. Your Rights Under Data Protection Law

You have the following rights regarding your personal data:

  • Right to be informed about how your data is processed
  • Right to access the personal data we hold about you
  • Right to correct inaccurate or incomplete data
  • Right to request erasure of your data in certain circumstances
  • Right to restrict or object to certain processing activities
  • Right to data portability (receive your data in a structured, commonly used format)
  • Right to withdraw consent at any time without affecting prior processing
  • Right to object to decisions based solely on automated processing, including profiling

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates signifies your acceptance of the revised terms.

12. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. You can find more information and submit a complaint via the ICO website: https://ico.org.uk.

13. Responsible Gambling

Mono Play is committed to promoting responsible gambling. If you need support or advice, please visit BeGambleAware, a trusted UK resource for safer gambling.

Last updated: June 2024