Responsible Gaming at Mono Play

Welcome to Mono Play, where your safety and well-being are our top priorities. We understand that gambling is a form of entertainment that should always be enjoyed responsibly. Our commitment is to provide a secure and supportive environment that helps you maintain control over your gaming activities while complying fully with the United Kingdom’s gambling legislation and guidelines.

Our Commitment to Safe Gambling

Mono Play operates under a licence issued by the UK Gambling Commission, ensuring that we adhere to the highest standards of fairness, transparency, and player protection. We believe that gambling should be fun and never a source of distress or harm. To this end, we provide a range of tools and resources designed to help you gamble within your limits and seek support if you need it.

Tools to Help You Stay in Control

We offer a suite of responsible gaming features that empower you to set boundaries and manage your gameplay effectively:

  • Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control how much money you add to your account.
  • Wager and Loss Limits: Define limits on the amount you can bet or lose within a specified period to keep your spending in check.
  • Session Time Limits: Choose how long you want to play in a single session. Receive reminders to help you take breaks and avoid prolonged gambling.
  • Reality Checks: Periodic notifications that inform you of the time and money spent during your gaming session to promote awareness.
  • Self-Exclusion: Temporarily block your access to your account for a minimum of 24 hours up to six months or longer if needed, allowing you to take a break from gambling.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming a problem. You might consider seeking help if you:

  • Gamble to recover previous losses or “chase” losses.
  • Use money intended for essentials such as rent, bills, or food to gamble.
  • Spend more time or money on gambling than you originally planned.
  • Borrow money or sell possessions to fund gambling.
  • Neglect work, family, or social commitments because of gambling.
  • Feel anxious, restless, or irritable when trying to stop gambling.
  • Lie to others about your gambling habits.
  • Constantly think about gambling or planning your next bet.

If you recognise any of these signs, we encourage you to take immediate action and seek professional support.

Tips for Responsible Gambling

To help you enjoy gambling as a form of entertainment, please consider these practical guidelines:

  1. Set a strict budget for gambling and never exceed it.
  2. View gambling as entertainment, not a way to make money.
  3. Avoid chasing losses or increasing your bets to recover money.
  4. Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  5. Take regular breaks during gaming sessions to maintain perspective.
  6. Keep a balance between gambling and other hobbies, work, or social activities.
  7. Only gamble with funds you can afford to lose.
  8. Use the tools we provide to monitor and limit your gambling activity.

Self-Assessment and Getting Help

If you are unsure about your gambling behaviour, Mono Play offers a confidential self-assessment quiz designed to help you understand your risk level. You can access this tool anytime within your account area.

For additional support, our dedicated Responsible Gambling Team is available via [email protected] or through our Live Chat service on the website.

Account Closure and Self-Exclusion Procedures

Should you wish to take a break or stop gambling, Mono Play makes it easy to manage your account status:

  • Temporary Self-Exclusion: You can exclude yourself for a period ranging from 24 hours to six months by contacting our support team or through your account settings.
  • Permanent Account Closure: Request permanent closure by contacting Customer Support. Please ensure you withdraw any remaining balance before closure.
  • Reactivation: Accounts closed for reasons other than problem gambling may be reopened upon request, subject to review by our Responsible Gambling Team to ensure your safety.

Protecting Minors and Vulnerable Persons

Mono Play is committed to preventing underage gambling and protecting vulnerable individuals. We enforce strict age verification checks during registration to ensure all players are 18 or older, in compliance with UK law.

We recommend that parents and guardians use parental control software such as Net Nanny or Qustodio to block access to gambling sites for minors. Additionally, please keep your login and banking details secure and never share them.

For more information on child internet safety, visit the Better Internet for Kids website.

Support Organisations and Resources

If you or someone you know is experiencing difficulties with gambling, help is available. We encourage you to contact the following trusted organisations for confidential support and advice:

Legal Compliance and Your Rights

Mono Play operates in full compliance with the UK Gambling Act 2005 and the Licence Conditions and Codes of Practice (LCCP) set by the UK Gambling Commission. This means we are legally required to promote responsible gambling and protect players from harm.

As a player, you have the right to:

  • Access information about responsible gambling and support services.
  • Set limits on your gambling activity.
  • Self-exclude or close your account at any time.
  • Request information about your gambling history and transactions.
  • Receive prompt assistance if you experience gambling-related harm.

Contact Us

If you have any questions about responsible gaming or require assistance, please do not hesitate to contact our Responsible Gambling Team by email at [email protected] or via the Live Chat feature on our website.

Remember, gambling should always be a safe and enjoyable experience. Stay in control, play responsibly, and reach out if you need support.